Issues have been resolved

Azure official update on the impact of the workload status.

https://azure.status.microsoft/en-us/status

Active - Multiservice impact for Azure Workloads in East US

Impact Statement: Starting at 11:39 UTC on 24 April 2026, a platform issue resulted in provisioning, scaling, and connectivity issues for customers with Azure workloads hosted in the East US region. This issue initially affected one availability zone in East US. As traffic was automatically rerouted and shared services were involved, some customers in other availability zones may have also experienced an impact.

Current Status: We detected this issue through our automated monitoring, which identified an unusual increase in failures within the services supporting virtual machine and virtual machine scale set operations in the East US region. We have taken steps to stabilize the affected services and address the underlying issue, while continuing the investigation to determine contributing factors.

The next update will be shared within 60 minutes, or as events warrant.

This message was last updated at 15:45 UTC on 24 April 2026

CoolFocus services have recovered and users are now able to log in again.

Our investigation found the issue was affecting multiple Azure App Services on the same App Service Plan, with intermittent no-response timeouts and unhealthy worker states.
After changing the App Service Plan SKU and restarting the affected services, traffic recovered.

At this time, the evidence points to an Azure App Service worker/platform issue rather than an application code or database issue. We’ll continue monitoring and will follow up with Azure for platform-side confirmation.

We have identified the root cause and are slowly bringing services back online.

We’re investigating an issue with CoolFocus that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.